Product strategy
- Maturity assessment - assess the state of your team or organisation on its readiness to work in product led or user centric ways
- Product vision - understand where your product is now and where you want to be in 3 years, 5 years
- Measurement and impact - Help to create meaningful measurements for your products and teams
- Optimising customer onboarding and adoption
- Wider strategic initiatives - ensure your strategy aligns with wider org level strategy
- Mergers and acquisitions - aligning teams, roadmaps and vision across companies
- Advising on revenue models and pricing
- Customer loyalty programmes - review existing loyalty progammes, innovate, optimise
Service and operations strategy
- Tools and workflow assessments to understand current ways of working and opportunities for improvements within service organisations and internal operational teams
- Automation and scaling opportunities identified with teams to reduce manual labour and errors
- Improved data analysis and measurements to find hidden opportunities within your business
- Review opportunities to reduce SLAs and cost per transaction / costs of production
- Identify opportunities to up-skill staff or redeploy into more meaningful tasks within the business
innovation & Business design services
- Accelerate growth opportunities by defining and launching new business models or ventures, including a focus on innovation, AI and sustainability
- Value proposition design
- Assessing the organisation's readiness to incorporate innovation and testing innovation programme structures
- Creating operational resource plans and product milestones to meet product launches
- Developing experiments to help identify and craft strategic roadmaps
Inclusive design
Alicia has a solid grasp of her field, with a keen eye for detail. She's thorough, asking the necessary questions to get to the heart of our needs. We turned to Alicia delivered a balanced view, recognizing where we're on track and candidly pointing out where we need to push harder. An outside perspective from Alicia has been been very useful to gauge where we stand.....Design Manager, Ed-Tech
- Accessibility audits and gap analysis of current product or service
- Understanding inclusion across the customer lifecycle
- Creating inclusive branding and messaging
- Assessing your company's ways of working to be inclusive across the whole of the product development lifecycle